xlsx) with the correctly formatted Chinese characters (or other Unicode characters) in case files from DEAR get overwritten. We recommend keeping a backup in Excel format (.xls or. ![]() This is a limitation of the CSV format that is beyond DEAR's control. If the overwritten file is then imported into DEAR, it will overwrite the characters in the system, and they CANNOT be recovered. NOTE: If you export a file in the correct format and save it as a simple CSV, the characters will be overwritten and CANNOT be reverted to the correct format.
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